Troubleshooting
Power station won't turn on
If your Sorein Power Station won't turn on, try these steps:. 1. Be sure you've pressed the Power ON/OFF button for 2-3 full seconds. 2. The Sorein may be out of power, or in Warehouse Mode. For either situation, plug the unit into a known good wall
Sorein charging is slower than expected
Slow charging can be the result of several factors. Here are two primary reasons you might be seeing a charge rate less than you expected:. 1. If you've selected "Silent Charging" in the Energy Keeper app, the charge speed will be limited to about 75
Sorein inverter overloads
The inverter in a Sorein Power Station has a rating for continuous output, and peak output. Output above the continuous rating will eventually cause the inverter to overload. The length of time that the inverter can sustain a load shortens as output
Circuit breaker trips when using Extra Inverter
When using the Sorein Extra Inverter, the AC power output becomes more electrically "noisy". This is not a problem for most appliances, but some brands of GFCI/AFCI circuit breakers in an RV may trip. If this happens, the work-around is to connect th
Sorein Power Station overloads when turned on
If a Sorein Power Station overloads and turns off, when the inverter is turned on, or when an appliance is started (such as an air conditioner), it is because the limits of the inverter were exceeded. In order of likelihood, these are the appliances
Troubleshooting connection problems with Sorein app
If the app doesn't show your username when it first starts, you can pull down on the main screen to refresh it. Please note: AIR GEAR does not provide support for Energy Keeper. The app is maintained by a third party and we have no control over its f
Troubleshooting simple problems with Sorein
The following are troubleshooting steps for common problems with the Sorein Power Station:
Malfunction or damaged Sorein Power Station
ISSUE: No power registers on the Sorein Power Station when solar panels are plugged in. POSSIBLE CAUSES:. ISSUE: Inverter outlets (AC plugs) do not come on. POSSIBLE CAUSES:. REPLACEMENT BOARDS. Replacements for the inverter board or MPPT board are