Our customer support team is available Monday - Friday from 9AM - 5PM Mountain Standard Time (Santa Fe, NM). 

Email is typically the fastest way for us to help you. Reach us at help@airgear.store. We reply within a few hours or within 1 business day.

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Answers to common questions about AIR GEAR products, return process, rally donations, more. Also how to reach our customer service team.

AIR GEAR Help Center

How do I connect AIR GEAR solar panels to a portable power station?

The portable solar does not seem to work with my rooftop solar

I'm getting less power than I expected

The Airstream's solar monitor doesn't show any charge from the Portable Kit

I'm getting zero output from charge controller

No lights on the charge controller

Can the Portable Solar Kit be used without a controller?

Can I connect 2 panels/portable solar kits to get more power?

Is the charge controller or solar panel waterproof?

Problems pairing with the third party app

Using the ETA Solar app

I used the kit but my batteries still went dead during our trip

Compatibility between AIR GEAR Portable Solar panels and rooftop panels

AIR GEAR 200 Watt Portable Solar Kit

Air pump chuck doesn't fit well on the valve

Leaking valve on EasyAir

AIR GEAR EasyAIR

My AIR GEAR Sun Shade snaps keep coming off

Can I install the Sun Shade on a street side awning?

Can the awning be rolled up with the Sun Shade attached?

Sun Shade FAQs

AIR GEAR Sun Shade

Help! Water is leaking from a Quick Connect!

My water tastes funny

How often should filters be replaced?

Best practice for storing the water filters

My water tester doesn't show any improvement

Best practice for storing the water softener

Differences between Blu Tech filtration systems

Blu Technology (water filters and softener)

Compartment lock alignment problems

Compartment door won't stay shut

The cylinder in the lock is sticking or stiff

Key is hard to turn in lock, or won't turn

AIR GEAR Compartment Locks

I installed GasStop but it's not working. The gas won't flow through it.

Help! Propane is leaking from the tank side of the GasStop

The gas level indicator showed about a half tank for a while but quickly went down to nearly 0%. Is it broken?

My GasStop works, then shuts off

Expected life span of GasStop hoses

GasStop

Micro-Air EasyStart troubleshooting

Micro-Air EasyStart soft starter

How do I set up the Micro-Air EasyTouch phone app?

How do I connect Micro-Air EasyTouch to my WiFi?

How do I install the Micro-Air EasyTouch thermostat?

Missing connector on a Micro-Air thermostat for Coleman

Which Micro-Air thermostat should I purchase?

Micro-Air EasyTouch thermostat

I hooked up to campground power but the EMS isn't working. There is no power to the Airstream!

What does code "EO" mean? What do the other error codes mean?

The display screen is showing an alphanumeric code. What does it mean?

I need technical support for my EMS

50 amp and 30 amp Progressive EMS

Progressive EMS

Low water pressure

RV Water Hose

Rivets stuck in rivet tool

Rivet Tool / AIR GEAR Rivet Kit

Can rooftop solar panels be used to recharge Sorein?

What brand of solar panels can charge the Sorein Power Station?

Why is my power station losing power when I'm not using it?

What's the best way to connect the RV and solar panels?

How long can an air conditioner run on the Sorein Power Station?

Power station won't turn on

Can't connect to WiFI and/or EnergyKeeper app

What temperatures can Sorein be used in?

Sorein charging is slower than expected

Can I charge the batteries from my truck's DC-DC connection?

Sorein overloads when starting air conditioner

Sorein won't charge from truck outlet or generator

Circuit breaker trips when using Extra Inverter

"Warehouse Mode" for storage

Can Sorein be charged from a 12 volt car accessory outlet?

How can I lock up my Sorein?

How do I dispose of a power station battery?

Miscellaneous questions about Sorein

Sorein Power Station

I turned on the monitor but it's not working

One of the sensors is not reading on the monitor

Should I install the repeater?

What battery for a TST sensor & how to replace?

Can you help me program TST sensors?

Do I need to upgrade to metal valve stems to use TST?

Do I need to remove the TST sensors between trips?

Sensor compatibility with TST 770

Ways to connect the TST booster / repeater

Frequently-Asked Questions about TST

TST Tire Pressure Monitor

Technical Support

AIR GEAR Tire Changing Kit

AIR GEAR Portable Solar Kit

AIR GEAR Maintenance Essentials Kit

AIR GEAR Rivet Replacement Kit

AIR GEAR Compartment Lock Upgrade

AIR GEAR Battery Box/Utility Door Lock Set

AIR GEAR GasStop Installation Kit for Airstreams

Micro-Air EasyTouch RV Digital Thermostat

Progressive Electrical Management System

TST 507 Tire Pressure Monitoring System

TST 770 tire pressure monitoring system

Product Guides and Manuals

My order arrived but a product is damaged. Help!

The shipper says the package was delivered, but it was not delivered

Order/Shipping Problem

Is the finish on AIR GEAR Teak Shower Mats slippery?

How durable are your Teak Shower Mats?

Which Airstream models does the Corner Bath Teak Mat (2003-2020) fit?

Which Airstream models does the Corner Bath Teak Mat (2021 and later) fit?

How to maintain and clean our Airstream Teak Shower Mats

How to clean teak oil from the shower pan

AIR GEAR Teak Shower Mat FAQ

Do you ship to Canada?

Do you offer a military or first responder discount?

Do you sell common RV keys?

Where can I buy Rich's maintenance book?

Do you still have a retail store in Tucson?

Do you offer expedited shipping?

Do you offer order pick up?

Is AIR GEAR part of Airstream Life magazine?

Do you sell the Lockout Blocker?

Do you still carry hinge fixers?

Was AIR GEAR previously called Airstream Life store?

I need Airstream entry door keys but I don't have the key code numbers

What forms of payment does AIR GEAR accept?

Can I get a TST system pre-programmed?

Waitlists for out-of-stock items

Shipping

General FAQs

Can you help me troubleshoot an issue with my Airstream?

Which part do I need for ....?

Where can I find the (drain plug, inverter, etc.) on my Airstream?

How often should I replace propane hoses?

I need an Airstream replacement part

Airstream Questions

I want to return something. What are my options?

Sorein Power Station returns

Returns and Refunds

Will you donate products to our rally?

Will you donate an Airstream Life subscription to our rally?

Rally Donations and Free Products

Current updates on product status

If product you purchased from us is not working as expected or you need more info, answers here may help.

Installation instructions and guides for AIR GEAR products.

Product arrived damaged, shipping issues, etc.

Answers to questions about military discounts, Rich's books, the Tucson retail store, etc.

Do you donate products to region and unit rallies?

We are currently out of stock of most CGear mats, because the manufacturer chose not to import product during most of 2025. This was because of the tariff war. The manufacturer is now beginning to import product to the United States again. AIR GEAR e

<h3 id="cgear-mats">CGear mats</h3><p>We are currently out of stock of most CGear mats, because the manufacturer chose not to import product during most of 2025. This was because of the tariff war. The manufacturer is now beginning to import product to the United States again. AIR GEAR expects to be restocked on most colors and sizes of CGear mats by late January, 2026.</p><p>Some colors and sizes have been discontinued. The variants of CGear mats that AIR GEAR will sell in 2026 can be seen on the CGear product page.</p><h3 id="compartment-locks-battery-box-locks-and-utility-door-locks">Compartment Locks, Battery Box locks, and Utility Door locks</h3><p>Compartment locks from the 101-199 series, and the 201-250 series are no longer available. The locks we sell now are numbered 301-350. These are not compatible with prior locks.</p><p>If you need a replacement lock from a discontinued series, please contact AIR GEAR Customer Support. We have a program to support our previous buyers, with locks from the new 301-350 series, with a significant discount.</p><p>Utility door locks (for the plastic doors of the water fill, etc) and battery box locks are available to match the 301-350 series of compartment locks. This allows a single-key solution for all exterior storage compartments, utility doors, and the battery box.&#xA0;</p><h3 id="sorein-power-stations">Sorein Power Stations</h3><p>AIR GEAR is currently sold out of Sorein Power Stations. We will be re-stocked in late January, 2026. The tariff war caused delays.</p><p>Please sign up for notifications on <a href="https://www.airgear.store/products/sorein-modular-power-station?_pos=2&amp;_sid=2b49bf7bd&amp;_ss=r&amp;variant=41868724142174"><strong>the Sorein Power Station product page</strong></a> if you haven&apos;t already.&#xA0;</p><h3 id="gasstop-products">GasStop products</h3><p>As of October 29, 2025 we are temporarily sold out of GasStop 90-degree Braided Steel Propane Hoses. The manufacturer was unable to supply hoses over the summer, due to the tariff war. We expect to have the propane hoses in early December 2025.</p><p>Because the &quot;GasStop Gas Safety Shut-Off w/ Airstream Installation Kit&quot; includes the GasStop 90-degree Braided Steel Propane Hose, we are also unable to sell that kit until we get more hoses. Again, we expect to resume sales in early December 2025.</p><h3 id="isPasted">Sorein A2, A4, and A6 models</h3><p>AIR GEAR currently does not sell these variants of Sorein Power Station:</p><ul><li>Sorein A2</li><li>Sorein A4</li><li>Sorein A6</li></ul><p>The reason is that all of these variants require use of a Battery Chassis, which is a 1kWh rolling battery/cart. The battery chassis has small wheels which aren&apos;t ideal for outdoor use, especially on rough surfaces like gravel, sand, and grass.</p><p>For now, we recommend the Sorein A3, A5, or A7 variants, which use the Off-Road Aluminum Chassis. That chassis has larger wheels and is easier to roll in all situations. The Off-Road Aluminum Cart does not include a battery.</p><p>Later in 2027 we do expect to begin carrying the Battery Chassis, which will make the A2, A4, and A6 models possible.</p><h3 id="trailer-hitch-coupler-locks">Trailer hitch coupler locks</h3><p>AIR GEAR doesn&apos;t currently sell hitch coupler locks. Our experience has been that the cheap ones are too easy to pry off or break off with a crowbar, and the expensive ones can be defeated when a thief simply wraps chains around the hitch (without removing the lock).</p><p>We are working on a new anti-theft product that should work better. It will be available in mid-2026.</p><h3 id="coleman-mach-9420-thermostat">Coleman Mach 9420 thermostat</h3><p><img src="https://attachments.gorgias.help/kREQL2bpB5xMl8n3/hc/bVpA37lvzv6J5oEd/2025111418-89bfa5ae-7249-4fcb-baa2-eb5b7be2497a-coleman_mach_new_thermostat-9420.jpg" style="width: 165px;" class="fr-fic fr-fir fr-dii">Some 2025 Airstream Globetrotters may have been equipped with a Coleman Mach 9420 thermostat. (See photo.) There is presently no Micro-Air thermostat to replace the Coleman 9420 at this time, but Micro-Air is working on it.</p><p><br></p><p><br></p><h3 id="ge-multi-zone-thermostat">GE Multi-Zone thermostat</h3><p>Airstreams from model year 2026 and later use a GE multi-zone thermostat. At this time there is no compatible replacement Micro-Air EasyTouch thermostat for that specific model.</p><p>Micro-Air is currently working on a GE multi-zone model. A replacement is expected to be available through AIR GEAR by mid-2026.</p><p>Earlier model year Airstream trailers with two GE single-zone thermostats can utilize two single-zone Micro-Air replacements: models<span style=" text-decoration: none;" id="isPasted">&#xA0;ASY-347-X01 (Black) or ASY-347-X02 (White). </span><span style=" text-decoration: none;" id="isPasted"><a href="https://www.airgear.store/products/micro-air-easytouch-ge-rar-4-button-replacement?_pos=1&amp;_sid=bb79165c4&amp;_ss=r"><strong>These are available from AIR GEAR here.</strong></a></span></p><h3 id="upcoming-sales">Upcoming sales</h3><p>AIR GEAR&apos;s Black Friday / Cyber Monday promotion will be November 22, 2025 through December 1, 2025.&#xA0;</p><p>To be notified of AIR GEAR promotions, sales, and discounts, as well as receive notifications when we post a new blog, sign up for our email newsletter at this URL: &#xA0;<a data-fr-linked="true" href="https://mailchi.mp/airgear/subscribe" id="isPasted">https://mailchi.mp/airgear/subscribe</a></p><p><br></p>

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