We offer two return options:. 1. Store credit in the amount of 100% of the purchase price. 2. Refund in the amount of 90% of the purchase price (10% restocking fee), back to the payment method used to purchase the item. You'll find our complete Retur

<div data-block="true" data-editor="b3mtf" data-offset-key="9lh80-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9lh80-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="9lh80-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">We accept returns for all products EXCEPT clearance items and Sorein Power Station products that contain batteries, as long as the return is initiated </span></span><span data-offset-key="9lh80-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold; font-style: italic;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">within 60 days of the original purchase date,</span></span><span data-offset-key="9lh80-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"> and received in the following condition:</span></span></div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ol style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 16px 0px; padding: 0px;"><li data-block="true" data-editor="b3mtf" data-offset-key="2afa6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0; font-size: 16px;"><div data-offset-key="2afa6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="2afa6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Unused</span></span></div></li><li data-block="true" data-editor="b3mtf" data-offset-key="3kfo7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 16px;"><div data-offset-key="3kfo7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3kfo7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">In its original packaging</span></span></div></li><li data-block="true" data-editor="b3mtf" data-offset-key="d5k31-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 16px;"><div data-offset-key="d5k31-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d5k31-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">In NEW condition, and</span></span></div></li><li data-block="true" data-editor="b3mtf" data-offset-key="q30r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; font-size: 16px;"><div data-offset-key="q30r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="q30r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">In its COMPLETE form (i.e., not missing any pieces or parts)</span></span><span data-offset-key="4i86v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br></span></span></div></li></ol><p data-offset-key="q30r-0-0">We offer two return options:</p><p data-offset-key="q30r-0-0">1. Store credit in the amount of 100% of the purchase price</p><p data-offset-key="q30r-0-0">2. Refund in the amount of 90% of the purchase price (10% restocking fee), back to the payment method used to purchase the item.</p><h2 data-offset-key="q30r-0-0" id="start-a-return-now"><a href="http://www.airgear.store/a/returnzap">Start a return now</a></h2><p data-offset-key="q30r-0-0"><br></p><p data-offset-key="q30r-0-0">You&apos;ll find our complete Returns and Refunds policy here: <a href="https://www.airgear.store/pages/returns-refunds" rel="noopener noreferrer" target="_blank">https://www.airgear.store/pages/returns-refunds</a></p></div>

I want to return something. What are my options?

Due to Federal restrictions on shipping of lithium batteries, these Sorein products are not returnable:. If a Sorein product containing a lithium battery arrives damaged or defective, you may request a refund or replacement. Contact AIR GEAR Customer

<p>Due to Federal restrictions on shipping of lithium batteries, these Sorein products are not returnable:</p><ul><li>Sorein Power Station with 1kWh battery</li><li>Sorein Extra Battery</li><li>Sorein Battery Chassis</li></ul><p>If a Sorein product containing a lithium battery arrives damaged or defective, you may request a refund or replacement. <a href="https://www.airgear.store/pages/customer-support"><strong>Contact AIR GEAR Customer Service for assistance.</strong></a></p><p>The following Sorein products are returnable, under AIR GEAR&apos;s normal return policy:</p><ul><li>Sorein Extra Inverter</li><li>Sorein Off-Road Cart</li><li>Sorein Power Station 2nd generation (no battery)</li></ul>

Sorein Power Station returns

Our customer support team is available Monday-Friday from 9AM-5PM Mountain Standard Time (Arizona). 

Our "Ritchie Bot" can answer many product questions quickly. Just click the "question" bubble that appears at the bottom right of every product page. You can also reach us at help@airgear.store.

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Returns and Refunds

How do I connect AIR GEAR solar panels to a portable power station?

The portable solar does not seem to work with my rooftop solar

I'm getting less power than I expected

The Airstream's solar monitor doesn't show any charge from the Portable Kit

I'm getting zero output from charge controller

No lights on the charge controller

Can the Portable Solar Kit be used without a controller?

Can I connect 2 panels/portable solar kits to get more power?

Is the charge controller or solar panel waterproof?

Problems pairing with the third party app

Using the ETA Solar app

I used the kit but my batteries still went dead during our trip

Compatibility between AIR GEAR Portable Solar panels and rooftop panels

AIR GEAR 200 Watt Portable Solar Kit

Air pump chuck doesn't fit well on the valve

Leaking valve on EasyAir

Should EasyAir be installed on spare tire with stem up or stem down?

AIR GEAR EasyAIR

My AIR GEAR Sun Shade snaps keep coming off

Can I install the Sun Shade on a street side awning?

Can the awning be rolled up with the Sun Shade attached?

Sun Shade FAQs

AIR GEAR Sun Shade

Help! Water is leaking from a Quick Connect!

My water tastes funny

How often should filters be replaced?

Best practice for storing the water filters

My water tester doesn't show any improvement

Best practice for storing the water softener

Differences between Blu Tech filtration systems

Blu Technology (water filters and softener)

Latch won't close properly / key tumbler looks "recessed"

My compartment door won't stay shut after installing the AIR GEAR Compartment Lock

The cylinder in the lock is sticking or stiff

The key is hard to turn in the lock, or won't turn at all

AIR GEAR Compartment Locks

I installed GasStop but it's not working. The gas won't flow through it.

Help! Propane is leaking from the tank side of the GasStop

The gas level indicator showed about a half tank for a while but quickly went down to nearly 0%. Is it broken?

My GasStop works, then shuts off

Expected life span of GasStop hoses

GasStop

Micro-Air EasyStart troubleshooting

Micro-Air EasyStart soft starter

How do I set up the Micro-Air EasyTouch phone app?

How do I connect Micro-Air EasyTouch to my WiFi?

How do I install the Micro-Air EasyTouch thermostat?

Missing connector on a Micro-Air thermostat for Coleman

Which Micro-Air thermostat should I purchase?

Micro-Air EasyTouch thermostat

I hooked up to campground power but the EMS isn't working. There is no power to the Airstream!

What does code "EO" mean? What do the other error codes mean?

The display screen is showing an alphanumeric code. What does it mean?

I need technical support for my EMS

50 amp and 30 amp Progressive EMS

EMS & Sorein Power Station "open ground" error

Progressive EMS

Low water pressure

RV Water Hose

Rivets stuck in rivet tool

Rivet Tool / AIR GEAR Rivet Kit

Connecting to WiFi and/or EnergyKeeper app

What's the best way to connect the RV and solar panels to Sorein?

Can rooftop solar panels be used to recharge a power station?

What brand of solar panels can charge the Sorein Power Station?

Why is my power station losing power when I'm not using it?

"Warehouse Mode" for storage

How long can an air conditioner run on the Sorein Power Station?

Power station won't turn on

What temperatures can Sorein be used in?

Sorein charging is slower than expected

Can I charge Sorein from my truck's DC-DC connection?

Sorein overloads when starting air conditioner

Charging Sorein from truck inverter outlet

Circuit breaker trips when using Extra Inverter

Can Sorein be charged from a 12 volt car accessory outlet?

Miscellaneous questions about Sorein

Can Sorein charge and discharge at the same time?

How much power does an RV need?

How can I lock up my Sorein?

How do I dispose of a power station battery?

Electric trucks and cars

How to install Extra Cooling Fans for Sorein

Starlink with Sorein

Neutral-Ground bonding plugs

Best practices for using the Sorein inverter

Malfunction or damaged Sorein Power Station

Height and weight of Sorein Power Stations

Amp-hour ratings of Sorein Power Stations

Charging Sorein from a gas generator

Sorein Power Station

I turned on the monitor but it's not working

One of the sensors is not reading on the monitor

Should I install the repeater?

What battery for a TST sensor & how to replace?

Can you help me program TST sensors?

Do I need to upgrade to metal valve stems to use TST?

Do I need to remove the TST sensors between trips?

Sensor compatibility with TST 770

Ways to connect the TST booster / repeater

Frequently-Asked Questions about TST

TST Tire Pressure Monitor

Xparkle app permissions

Xparkle accuracy

Xparkle RV Leveler

Technical Support

AIR GEAR Tire Changing Kit

AIR GEAR Portable Solar Kit

AIR GEAR Maintenance Essentials Kit

AIR GEAR Rivet Replacement Kit

AIR GEAR Compartment Lock Upgrade

AIR GEAR Battery Box/Utility Door Lock Set

AIR GEAR GasStop Installation Kit for Airstreams

Micro-Air EasyTouch RV Digital Thermostat

Progressive Electrical Management System

TST 507 Tire Pressure Monitoring System

TST 770 tire pressure monitoring system

Product Guides and Manuals

My order arrived but a product is damaged. Help!

The shipper says the package was delivered, but it was not delivered

Order/Shipping Problem

Is the finish on AIR GEAR Teak Shower Mats slippery?

How durable are your Teak Shower Mats?

Which Airstream models does the Corner Bath Teak Mat (2003-2020) fit?

Which Airstream models does the Corner Bath Teak Mat (2021 and later) fit?

How to maintain and clean our Airstream Teak Shower Mats

How to clean teak oil from the shower pan

Teak shower mat fitment for Airstreams

What is a "wet bath"?

Teak mats for non-Airstream brands

AIR GEAR Teak Shower Mat FAQ

Do you ship to Canada?

Do you offer a military or first responder discount?

Do you sell common RV keys?

Where can I buy Rich's maintenance book?

Do you still have a retail store in Tucson?

Do you offer expedited shipping?

Do you offer order pick up?

Is AIR GEAR part of Airstream Life magazine?

Do you sell the Lockout Blocker?

Do you still carry hinge fixers?

Was AIR GEAR previously called Airstream Life store?

Airstream entry and deadbolt door keys

What forms of payment does AIR GEAR accept?

Can I get a TST system pre-programmed?

Waitlists for out-of-stock items

Shipping

Can discount codes be combined?

What is Ritchie bot?

Where to get an Airstream repair

AIR GEAR VIP Program

Clearance items

Blank keys

Owner's Manuals

General FAQs

Can you help me troubleshoot an issue with my Airstream?

Which part do I need for ....?

Where can I find the (drain plug, inverter, etc.) on my Airstream?

How often should I replace propane hoses?

I need an Airstream replacement part

Airstream Questions

Will you donate products to our rally?

Will you donate an Airstream Life subscription to our rally?

Rally Donations and Free Products

Current updates on product status