General FAQs
Answers to questions about military discounts, Rich's books, the Tucson retail store, etc.
Do you ship to Canada?
Unfortunately, we no longer ship to Canada. Customers were receiving unexpected additional bills from shipping carriers, as well as import fees that were not predicted. Sadly, this is why we discontinued selling to the Canadian market. If you live in
Do you offer a military or first responder discount?
We do not offer a military or first responder discount.
Do you sell common RV keys?
These key codes:. are common keys used in many RVs. If you have these keys on your exterior storage compartments, water fill, battery box, or other locked area, you should know that they are NOT secure. Many tens of thousands of people have these sam
Where can I buy Rich's maintenance book?
You can purchase the 2nd edition of Rich Luhr's book, The (Nearly) Complete Guide to Maintaining an Airstream from AIR GEAR: https://www.airgear.store/products/airstream-maintenance
Do you still have a retail store in Tucson?
No. We have permanently closed our retail location in Tucson, AZ, and don't have any physical stores to visit. We ship orders from our warehouses in Santa Fe, NM, Goodyear, AZ, and Tucson, AZ.
Do you offer expedited shipping?
Sorry, we are not able to offer expedited shipping options (overnight, two-day, etc). Most shipments arrive within 4-5 days.
Do you offer order pick up?
Sorry, no. When we closed our retail store in Tucson, we discontinued the option of order pick-up. We ship all orders from our Santa Fe, NM warehouse within 1-2 business days. Most customers tell us they receive their package in about 4-5 days.
Is AIR GEAR part of Airstream Life magazine?
AIR GEAR is a separate company from Airstream Life. However, AIR GEAR co-owner Rich Luhr is also the founder and publisher of Airstream Life. If you have questions about your subscription or the magazine, please contact Administrative Coordinator sha
Do you sell the Lockout Blocker?
We no longer carry this product but it is available for purchase directly from the manufacturer. Here is the link to his Etsy store: https://www.etsy.com/listing/1174381351/lockout-blocker-for-airstream-doors
Do you still carry hinge fixers?
We no longer carry this product. Unfortunately, the only source we know of requires you to purchase them in bulk, so we don't have a recommendation for where you can purchase them online. Your best bet is to check with your dealer or contact Airstrea
Was AIR GEAR previously called Airstream Life store?
Yes. We changed the name of our store on October 1, 2022, to AIR GEAR. The owners are the same–only the name has changed.
I need Airstream entry door keys but I don't have the key code numbers
To purchase additional keys for your Airstream trailer, you need to have the code number that is stamped on the original keys. AIR GEAR stocks pre-cut keys for following key codes:. Airstream Inc. does not keep a database of key codes. Deadbolt lock:
What forms of payment does AIR GEAR accept?
AIR GEAR accepts the following credit cards:. AIR GEAR accepts the following payment wallets:. AIR GEAR accepts the following cryptocurrencies:. AIR GEAR does not accept:
Can I get a TST system pre-programmed?
We're sorry that AIR GEAR no longer offers programming services for TST Tire Pressure Monitoring Systems. The TST 507 system includes complete instructions on how to program it. For additional assistance you can call TST and they'll walk you through
Waitlists for out-of-stock items
When AIR GEAR products are out of stock, we usually have a waitlist available. To get on the list, look for a green button on the product page that says "Notify me when back in stock". Click this button and provide your email address. You will be not
Shipping
AIR GEAR ships using UPS, USPS (US Postal Service), and occasionally FedEx. Most shipments go by UPS. If you need a shipment to a PO Box, please contact AIR GEAR Customer Service (email: [email protected], phone: 520-605-5000) to specify USPS shippi
Can discount codes be combined?
In most cases, you can't combine discount codes or coupons in a single order. For example, a Black Friday discount can't be used in the same order as a VIP discount code. Gift cards and store credit can be used with any order, without limitations. Fo
What is Ritchie bot?
Ritchie is the name of the AIR GEAR AI assistant. Ritchie can answer most questions about the products AIR GEAR sells. Ritchie knows everything that's published on the AIR GEAR website, including:. Ritchie is only able to answer technical questions r
Where to get an Airstream repair
Sorry, we are not able to provide specific recommendations for RV repair or service. For solar, battery, and electrical problems: It's often best to consult an RV solar/electric specialist. For general Airstream warranty repairs: Contact an Airstream
AIR GEAR VIP Program
Customers automatically become AIR GEAR VIPs when their cumulative purchases reach $1,300. AIR GEAR VIPs can use one of these discount codes on their subsequent orders:. These codes can't be combined with other discount codes, including automatic dis