Our customer support team is available Monday-Friday from 9AM-5PM Mountain Standard Time (Arizona). 

Our "Ritchie Bot" can answer many product questions quickly. Just click the "question" bubble that appears at the bottom right of every product page. You can also reach us at help@airgear.store.

Buy Rich's Maintenance Book

Back to AIR GEAR Store

YouTube Channel

AIR GEAR

Due to Federal restrictions on shipping of lithium batteries, these Sorein products are not returnable:<ul><li>Sorein Power Station with 1kWh battery</li><li>Sorein Extra Battery 2.1 kWh</li><li>AIR GEAR x Sorein Battery Module 2.4 kWh</li><li>Sorein Battery Chassis 1kWh</li></ul>If a Sorein product containing a lithium battery arrives damaged or defective, you may request a refund or replacement. <a href="https://www.airgear.store/pages/customer-support">Contact AIR GEAR Customer Service for assistance.</a>The following Sorein products do not contain batteries, and are returnable under AIR GEAR&apos;s normal return policy:<ul><li>Sorein Control Unit 3300W</li><li>Sorein Extra Inverter</li><li>Sorein Off-Road Cart</li><li>Sorein Cooling Fans</li><li>Sorein Connection Cable</li><li>AIR GEAR Carry Bags for Sorein</li><li>AIR GEAR Weather Cover for Sorein</li></ul>

Due to Federal restrictions on shipping of lithium batteries, these Sorein products are not returnable:. If a Sorein product containing a lithium battery arrives damaged or defective, you may request a refund or replacement. Contact AIR GEAR Customer

Sorein Power Station returns

Returns and Refunds

How do I connect AIR GEAR solar panels to a portable power station?

The portable solar does not seem to work with my rooftop solar

I'm getting less power than I expected

The Airstream's solar monitor doesn't show any charge from the Portable Kit

I'm getting zero output from charge controller

Charge controller won't come on / no lights

Can the AIR GEAR Portable Solar Kit be used without a controller?

Can I connect 2 panels/portable solar kits to get more power?

Is the charge controller or solar panel waterproof?

Problems pairing with the third party app

Using the ETA Solar app

I used the kit but my batteries still went dead during our trip

Compatibility between AIR GEAR Portable Solar panels and rooftop panels

Compatibility of AIR GEAR 200W Portable Solar Kit

Lithium battery charge profile

AIR GEAR 200 Watt Portable Solar Kit

Air pump chuck doesn't fit well on the valve

Leaking valve on EasyAir

Should EasyAir be installed on spare tire with stem up or stem down?

Spare tire is losing air pressure

AIR GEAR EasyAIR

No power from MiniLink

Verifying compatibility with MiniLink

No power at 7-way plug

How long can Starlink Mini run from trailer batteries?

How to connect the AIR GEAR MiniLink

Work-around for trailers without 12 volt DC power available at the 7-way plug

MiniLink makes a popping sound

AIR GEAR MiniLink

What's the best way to connect the RV and solar panels to Sorein?

Can rooftop solar panels be used to recharge a power station?

What brand of solar panels can charge the Sorein Power Station?

Can I charge Sorein from my truck's DC-DC connection?

Charging Sorein from truck inverter outlet

Can Sorein be charged from a 12 volt car accessory outlet?

How long does it take to recharge Sorein?

How do Sorein batteries charge and discharge?

Can Sorein charge and discharge at the same time?

Charging Sorein from a gas generator

Can CarGenerator be used to charge a Sorein Power Station?

Recharging Sorein

Expected power loss during storage, in various modes

"Warehouse Mode" for storage

Sorein Storage

Power station won't turn on

Sorein charging is slower than expected

Sorein inverter overloads

Circuit breaker trips when using Extra Inverter

Sorein Power Station overloads when turned on

Troubleshooting connection problems with Sorein app

Troubleshooting simple problems with Sorein

Malfunction or damaged Sorein Power Station

Troubleshooting

Connecting to WiFi and/or EnergyKeeper app

How to install Extra Cooling Fans for Sorein

Starlink with Sorein

Best practices for using the Sorein inverter

How to receive a verification code when setting up the Energy Keeper app

Transporting a Sorein Power Station

Removing or disconnecting Sorein modules

Neutral-Ground bonding plugs

Setup and Usage

Miscellaneous questions about Sorein

How can I lock up my Sorein?

How do I dispose of a power station battery?

Charging an EV from a Sorein Power Station

Electric trucks and cars

How long can Sorein power a refrigerator?

How long can an air conditioner run on the Sorein Power Station?

How much power does an RV need?

Parasitic load

Sorein Extra Inverter misc facts

Can Sorein be used to recharge external batteries?

General Q&A

Height and weight of Sorein Power Stations

Amp-hour ratings of Sorein Power Stations

What temperatures can Sorein be used in?

Sorein first and second generation products

Specifications

AIR GEAR x Sorein Power Station

My AIR GEAR Sun Shade snaps keep coming off

Can I install the Sun Shade on a street side awning?

Can the awning be rolled up with the Sun Shade attached?

Sun Shade FAQs

AIR GEAR Sun Shade

AIRLoq keyless electronic deadbolt general info

AIRLoq fitment and compatibility

AIRLoq not responding to key presses

Using the USB-C port to temporarily power AIRLoq

AIRLoq quick reference guide

AIRLoq jams or deadbolt does not move

AIRLoq low battery warning

Solutions to common AIRLoq installation issues

How to install AIRLoq

Removing AIRLoq

AIRLoq

Help! Water is leaking from a Quick Connect!

My water tastes funny

How often should filters be replaced?

Best practice for storing the water filters

My water tester doesn't show any improvement

Best practice for storing the water softener

Differences between Blu Tech filtration systems

Blu Technology (water filters and softener)

Latch won't close properly / key tumbler looks "recessed"

My compartment door won't stay shut after installing the AIR GEAR Compartment Lock

The cylinder in the lock is sticking or stiff

The key is hard to turn in the lock, or won't turn at all

AIR GEAR Compartment Locks

I installed GasStop but it's not working. The gas won't flow through it.

Propane is leaking from the tank side of the GasStop

The gas level indicator showed about a half tank for a while but quickly went down to nearly 0%. Is it broken?

My GasStop works, then shuts off

Expected life span of GasStop hoses

Explanation of the GasStop gauge

GasStop

Micro-Air EasyStart troubleshooting

Micro-Air EasyStart bluetooth version

Micro-Air EasyStart soft starter

How do I set up the Micro-Air EasyTouch phone app?

How do I connect Micro-Air EasyTouch to my WiFi?

How do I install the Micro-Air EasyTouch thermostat?

Missing connector on a Micro-Air thermostat for Coleman

Which Micro-Air thermostat should I purchase?

Micro-Air EasyTouch RV app questions

Micro-Air EasyTouch thermostat

I hooked up to campground power but the EMS isn't working. There is no power to the Airstream!

What does code "EO" mean? What do the other error codes mean?

The display screen is showing an alphanumeric code. What does it mean?

I need technical support for my EMS

50 amp and 30 amp Progressive EMS

EMS & power station "open ground" error

Progressive EMS

Water tastes strange, bad, odd, poor, or "off"

Low water pressure

RV Water Hose

Rivets stuck in rivet tool

Where to find more rivets for the AIR GEAR Rivet Kit

Rivet Tool / AIR GEAR Rivet Kit

Wire gauge recommendations for solar extension cables

Extension cable options for Sorein Solar Panels

Which solar panel should I choose?

Can Sorein 400W and 450W panels be used in parallel?

Sorein Solar Panels

I turned on the monitor but it's not working

One of the sensors is not reading on the monitor

Should I install the repeater?

What battery for a TST sensor & how to replace?

Can you help me program TST sensors?

Do I need to upgrade to metal valve stems to use TST?

Do I need to remove the TST sensors between trips?

Sensor compatibility with TST 770

Ways to connect the TST booster / repeater

Frequently-Asked Questions about TST

TST Tire Pressure Monitor

Technical Support

AIR GEAR Battery Box/Utility Door Lock Set

AIR GEAR Compartment Lock Upgrade

AIR GEAR GasStop Installation Kit for Airstreams

AIR GEAR Maintenance Essentials Kit

AIR GEAR Portable Solar Kit

AIR GEAR Rivet Replacement Kit

AIR GEAR Tire Changing Kit

AIRLoq keyless entry system

Micro-Air EasyTouch RV Digital Thermostat

Progressive Electrical Management System

Sorein Power Station, 1st Generation, 2200W

AIR GEAR x Sorein Power Station, 2nd generation, 3300W

TST 507 Tire Pressure Monitoring System

TST 770 tire pressure monitoring system

Product Guides and Manuals

My order arrived but a product is damaged. Help!

The shipper says the package was delivered, but it was not delivered

Apple Pay isn't available

Order/Shipping Problem

Is the finish on AIR GEAR Teak Shower Mats slippery?

How durable are your Teak Shower Mats?

Which Airstream models does the Corner Bath Teak Mat (2003-2020) fit?

Which Airstream models does the Corner Bath Teak Mat (2021 and later) fit?

How to maintain and clean our Airstream Teak Shower Mats

How to clean teak oil from the shower pan

Teak shower mat fitment for Airstreams

What is a "wet bath"?

Teak mats for non-Airstream brands

How durable is the teak roll-up mat?

AIR GEAR Teak Shower Mat FAQ

Do you ship to Canada?

Do you offer a military or first responder discount?

Do you sell common RV keys?

Where can I buy Rich's maintenance book?

Do you have a retail store in Tucson?

Do you offer expedited shipping?

General FAQs

Sorein Power Station returnsUpdated 8 days ago