Our customer support team is available Monday - Friday from 9AM - 5PM Mountain Standard Time (Santa Fe, NM). 

Email is typically the fastest way for us to help you. Reach us at help@airgear.store. We reply within a few hours or within 1 business day.

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<div data-block="true" data-editor="ejga9" data-offset-key="aets7-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="aets7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="aets7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Sorry to hear that! Packages get quite jostled by shipping carriers these days.&#xA0;</span></span></div></div><div data-block="true" data-editor="ejga9" data-offset-key="5d6si-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5d6si-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5d6si-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="ejga9" data-offset-key="fggv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fggv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="fggv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">We&apos;ll be happy to replace the damaged item. Contact us at&#xA0;</span></span><span style="font-size: 16px;"><a href="mailto:help@airgear.store" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank"><span data-offset-key="fggv-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">help@airgear.store</span></span></a></span><span data-offset-key="fggv-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;or 520-605-5000 Monday - Friday from 9AM-5PM Mountain Time, and our friendly customer support team will arrange the details.</span></span></div></div>

Sorry to hear that! Packages get quite jostled by shipping carriers these days. We'll be happy to replace the damaged item. Contact us at help@airgear.store or 520-605-5000 Monday - Friday from 9AM-5PM Mountain Time, and our friendly customer support

My order arrived but a product is damaged. Help!

Order/shipping problem

Do you ship to Canada?

Do you offer a military or first responder discount?

Where can I buy Rich's maintenance book?

Do you still have a retail store in Tucson?

Do you offer expedited shipping?

Do you still offer order pick up?

Are you part of Airstream Life magazine?

Do you sell the Lockout Blocker?

Do you still carry hinge fixers?

Was AIR GEAR previously called Airstream Life store?

Can you help me troubleshoot an issue with my Airstream?

Which part do I need for ....?

Where can I find the (drain plug, inverter, etc.) on my Airstream?

Airstream questions

The shipper says the package was delivered, but it was not delivered

I installed GasStop but it's not working. The gas won't flow through it.

The gas level indicator showed about a half tank for a while but quickly went down to nearly 0%. Is it broken?

GasStop

The portable solar does not seem to work with my rooftop solar - help!

It's not charging / I don't see any additional power on the charge controller

Problems pairing with the third party app

I used the kit but my batteries still went dead during our trip

Can I connect the kit with a portable power station?

Connecting 2 panels/portable solar kits to get more power

Is the charge controller waterproof?

AIR GEAR 200 Watt Portable Solar Kit

I hooked up to campground power but the EMS isn't working. There is no power to the Airstream!

The display screen shows code E0. What does that mean?

The display screen is showing an alphanumeric code. What does it mean?

I need technical support for my EMS

Progressive EMS

I turned on the monitor but it's not working

One of the sensors is not reading on the monitor. Can you help?

Should I install the repeater? The instructions say it's optional.

What kind of battery does each sensor take?

I bought a system from you and you programmed it (or the customer did). Now I bought extra sensors from you. Can you help me program them?

My order arrived but a product is damaged. Help!Updated a year ago