Our customer support team is available Monday - Friday from 9AM - 5PM Mountain Standard Time (Santa Fe, NM). 

Email is typically the fastest way for us to help you. Reach us at help@airgear.store. We reply within a few hours or within 1 business day.

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<p>Sorry, no. When we closed our retail store in Tucson, we discontinued the option of order pick-up.</p><p>We ship all orders from our Santa Fe, NM warehouse within 1-2 business days. Most customers tell us they receive their package in about 4-5 days.&#xA0;</p>

Sorry, no. When we closed our retail store in Tucson, we discontinued the option of order pick-up. We ship all orders from our Santa Fe, NM warehouse within 1-2 business days. Most customers tell us they receive their package in about 4-5 days.

Do you still offer order pick up?

General FAQs

I need a replacement part

The portable solar does not seem to work with my rooftop solar

The Airstream's solar monitor doesn't show any charge from the Portable Kit

No lights on the charge controller

I'm getting less power than I expected

Connecting 2 panels/portable solar kits to get more power

Is the charge controller or solar panel waterproof?

Problems pairing with the third party app

I used the kit but my batteries still went dead during our trip

Can I connect the kit to a portable power station?

Using the ETA Solar app

Can the Portable Solar Kit be used without a controller?

Zero output from charge controller

AIR GEAR 200 Watt Portable Solar Kit

Air pump chuck doesn't fit well on the valve

AIR GEAR EasyAIR

My AIR GEAR Sun Shade snaps keep coming off

Can I install the Sun Shade on a street side awning?

AIR GEAR Sun Shade

My water tastes funny

How often should filters be replaced?

Best practice for storing the water filters

My water tester doesn't show any improvement

Leaking from quick-connect

Best practice for storing the water softener

Blu Technology (water filters and softener)

Compartment lock alignment problems

Compartment door won't stay shut

The cylinder in the lock is sticking or stiff

Compartment Locks

I installed GasStop but it's not working. The gas won't flow through it.

The gas level indicator showed about a half tank for a while but quickly went down to nearly 0%. Is it broken?

My GasStop works, then shuts off

GasStop

Micro-Air EasyStart troubleshooting

Micro-Air EasyStart soft starter

How do I set up the Micro-Air mobile app?

How do I connect Micro-Air to my WiFi?

How do I install the Micro-Air unit?

Missing connector on a Micro-Air thermostat for Coleman

Micro-Air EasyTouch thermostat

I hooked up to campground power but the EMS isn't working. There is no power to the Airstream!

The display screen shows code E0. What does that mean?

The display screen is showing an alphanumeric code. What does it mean?

I need technical support for my EMS

Progressive EMS

Low water pressure

RV Water Hose

Rivets stuck in rivet tool

Rivet Tool / AIR GEAR Rivet Kit

I turned on the monitor but it's not working

One of the sensors is not reading on the monitor

Should I install the repeater?

What battery for a TST sensor & how to replace?

Can you help me program TST sensors?

Do I need to upgrade to metal valve stems to use TST?

Do I need to remove the TST sensors between trips?

Sensor compatibility with TST 770

TST Tire Pressure Monitor

Product Questions & Troubleshooting

AIR GEAR Tire Changing Kit

AIR GEAR Portable Solar Kit

AIR GEAR Maintenance Essentials Kit

AIR GEAR Rivet Replacement Kit

AIR GEAR Compartment Lock Upgrade

AIR GEAR Battery Box/Utility Door Lock Set

AIR GEAR GasStop Installation Kit for Airstreams

Micro-Air EasyTouch RV Digital Thermostat

TST 770 tire pressure monitoring system

Product Installation Guides

My order arrived but a product is damaged. Help!

The shipper says the package was delivered, but it was not delivered

Order/Shipping Problem

Do you ship to Canada?

Do you offer a military or first responder discount?

Where can I buy Rich's maintenance book?

Do you still have a retail store in Tucson?

Do you offer expedited shipping?

Are you part of Airstream Life magazine?

Do you sell the Lockout Blocker?

Do you still carry hinge fixers?

Was AIR GEAR previously called Airstream Life store?

Can you help me troubleshoot an issue with my Airstream?

Which part do I need for ....?

Where can I find the (drain plug, inverter, etc.) on my Airstream?

How often should I replace propane hoses?

Airstream Questions

I want to return something. What are my options?

Returns and Refunds

Will you donate products to our rally?

Will you donate an Airstream Life subscription to our rally?

Product Donations

Do you still offer order pick up?Updated 10 months ago