Don't panic! It takes 2 minutes and 16 seconds for the EMS to run its safety checks. Once the EMS deems the power source safe, it will turn on the power to your Airstream.

Do not worry. It can take up to 2 minutes for the EMS to run its safety checks.&#xA0;This is expected because the EMS is checking to make sure it&apos;s safe for your Airstream to connect to power.Once the Progressive EMS deems it safe, it will connect your Airstream to the power source.

I hooked up to campground power but the EMS isn't working. There is no power to the Airstream!

It means that there are no power issues to be concerned about and everything is working normally.

It means that there are no power issues to be concerned about and everything is working normally.

The display screen shows code E0. What does that mean?

Please check the instructions that came with your unit for a list of codes and what they mean.

Please check the instructions that came with your unit for a list of codes and what they mean.

The display screen is showing an alphanumeric code. What does it mean?

AIR GEAR is required to refer all technical troubleshooting to the manufacturer directly. We are contractually obligated to do this for warranty purposes. Contact them here:. 800-307-6703. Customer support: Press 1. Technical support: Press 2. To sta

AIR GEAR is required to refer all technical troubleshooting to the manufacturer directly. We are contractually obligated to do this for warranty purposes. Contact them here: 800-307-6703Customer support: Press 1Technical support: Press 2 <span style="font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To start a warranty claim:&#xA0;<a href="https://www.progressiveindustries.net/warranty" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">https://www.progressiveindustries.net/warranty</a>

I need technical support for my EMS

Our customer support team is available Monday - Friday from 9AM - 5PM Mountain Standard Time (Santa Fe, NM). 

Email is typically the fastest way for us to help you. Reach us at help@airgear.store. We reply within a few hours or within 1 business day.

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Progressive EMS

Product troubleshooting

Do you ship to Canada?

Do you offer a military or first responder discount?

Where can I buy Rich's maintenance book?

Do you still have a retail store in Tucson?

Do you offer expedited shipping?

Do you still offer order pick up?

Are you part of Airstream Life magazine?

Do you sell the Lockout Blocker?

Do you still carry hinge fixers?

Was AIR GEAR previously called Airstream Life store?

Can you help me troubleshoot an issue with my Airstream?

Which part do I need for ....?

Where can I find the (drain plug, inverter, etc.) on my Airstream?

Airstream questions

My order arrived but a product is damaged. Help!

The shipper says the package was delivered, but it was not delivered

Order/shipping problem

I installed GasStop but it's not working. The gas won't flow through it.

The gas level indicator showed about a half tank for a while but quickly went down to nearly 0%. Is it broken?

GasStop

The portable solar does not seem to work with my rooftop solar - help!

It's not charging / I don't see any additional power on the charge controller

Problems pairing with the third party app

I used the kit but my batteries still went dead during our trip

Can I connect the kit with a portable power station?

Connecting 2 panels/portable solar kits to get more power

Is the charge controller waterproof?

AIR GEAR 200 Watt Portable Solar Kit

I turned on the monitor but it's not working

One of the sensors is not reading on the monitor. Can you help?

Should I install the repeater? The instructions say it's optional.

What kind of battery does each sensor take?

I bought a system from you and you programmed it (or the customer did). Now I bought extra sensors from you. Can you help me program them?