Our customer support team is available Monday - Friday from 9AM - 5PM Mountain Standard Time (Santa Fe, NM). 

Email is typically the fastest way for us to help you. Reach us at help@airgear.store. We reply within a few hours or within 1 business day.

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In 2026, we expect to be offering heating pads for Sorein Main Units and Extra Batteries. These are recommended in temperatures below 32°F (0°C).

What temperatures can Sorein be used in?

Technical Support

Sorein Power Station

How do I connect the kit to a portable power station?

The portable solar does not seem to work with my rooftop solar

I'm getting less power than I expected

The Airstream's solar monitor doesn't show any charge from the Portable Kit

I'm getting zero output from charge controller

No lights on the charge controller

Can the Portable Solar Kit be used without a controller?

Can I connect 2 panels/portable solar kits to get more power?

Is the charge controller or solar panel waterproof?

Problems pairing with the third party app

Using the ETA Solar app

I used the kit but my batteries still went dead during our trip

AIR GEAR 200 Watt Portable Solar Kit

Air pump chuck doesn't fit well on the valve

Leaking valve on EasyAir

AIR GEAR EasyAIR

My AIR GEAR Sun Shade snaps keep coming off

Can I install the Sun Shade on a street side awning?

Can the awning be rolled up with the Sun Shade attached?

AIR GEAR Sun Shade

Help! Water is leaking from a Quick Connect!

My water tastes funny

How often should filters be replaced?

Best practice for storing the water filters

My water tester doesn't show any improvement

Best practice for storing the water softener

Blu Technology (water filters and softener)

Compartment lock alignment problems

Compartment door won't stay shut

The cylinder in the lock is sticking or stiff

Key is hard to turn in lock, or won't turn

AIR GEAR Compartment Locks

I installed GasStop but it's not working. The gas won't flow through it.

Help! Propane is leaking from the tank side of the GasStop

The gas level indicator showed about a half tank for a while but quickly went down to nearly 0%. Is it broken?

My GasStop works, then shuts off

GasStop

Micro-Air EasyStart troubleshooting

Micro-Air EasyStart soft starter

How do I set up the Micro-Air EasyTouch phone app?

How do I connect Micro-Air EasyTouch to my WiFi?

How do I install the Micro-Air EasyTouch thermostat?

Missing connector on a Micro-Air thermostat for Coleman

GE thermostat replacements

Micro-Air EasyTouch thermostat

I hooked up to campground power but the EMS isn't working. There is no power to the Airstream!

What does code "EO" mean? What do the other error codes mean?

The display screen is showing an alphanumeric code. What does it mean?

I need technical support for my EMS

50 amp and 30 amp Progressive EMS

Progressive EMS

Low water pressure

RV Water Hose

Rivets stuck in rivet tool

Rivet Tool / AIR GEAR Rivet Kit

Can rooftop solar panels be used to recharge Sorein?

What brand of solar panels can charge the Sorein Power Station?

Why is my power station losing power when I'm not using it?

What's the best way to connect the RV and solar panels?

How long can an air conditioner run on the Sorein Power Station?

Power station won't turn on

Can't connect to WiFI and/or EnergyKeeper app

Sorein charging is slower than expected

Can I charge the batteries from my truck's DC-DC connection?

Sorein overloads when starting air conditioner

Sorein won't charge from truck outlet or generator

Circuit breaker trips when using Extra Inverter

"Warehouse Mode" for storage

Can Sorein be charged from a 12 volt car accessory outlet?

How can I lock up my Sorein?

How do I dispose of a power station battery?

Miscellaneous questions about Sorein

I turned on the monitor but it's not working

One of the sensors is not reading on the monitor

Should I install the repeater?

What battery for a TST sensor & how to replace?

Can you help me program TST sensors?

Do I need to upgrade to metal valve stems to use TST?

Do I need to remove the TST sensors between trips?

Sensor compatibility with TST 770

Ways to connect the TST booster / repeater

TST Tire Pressure Monitor

AIR GEAR Tire Changing Kit

AIR GEAR Portable Solar Kit

AIR GEAR Maintenance Essentials Kit

AIR GEAR Rivet Replacement Kit

AIR GEAR Compartment Lock Upgrade

AIR GEAR Battery Box/Utility Door Lock Set

AIR GEAR GasStop Installation Kit for Airstreams

Micro-Air EasyTouch RV Digital Thermostat

Progressive Electrical Management System

TST 507 Tire Pressure Monitoring System

TST 770 tire pressure monitoring system

Product Guides and Manuals

My order arrived but a product is damaged. Help!

The shipper says the package was delivered, but it was not delivered

Order/Shipping Problem

Is the finish on AIR GEAR Teak Shower Mats slippery?

How durable are your Teak Shower Mats?

Which Airstream models does the Corner Bath Teak Mat (2003-2020) fit?

Which Airstream models does the Corner Bath Teak Mat (2021 and later) fit?

How to maintain and clean our Airstream Teak Shower Mats

How to clean teak oil from the shower pan

AIR GEAR Teak Shower Mat FAQ

Do you ship to Canada?

Do you offer a military or first responder discount?

Do you sell common RV keys?

Where can I buy Rich's maintenance book?

Do you still have a retail store in Tucson?

Do you offer expedited shipping?

Do you offer order pick up?

Is AIR GEAR part of Airstream Life magazine?

Do you sell the Lockout Blocker?

Do you still carry hinge fixers?

Was AIR GEAR previously called Airstream Life store?

Sorein Power Station returns

I need Airstream entry door keys but I don't have the key code numbers

Current updates on product status

What forms of payment does AIR GEAR accept?

Can I get a TST system pre-programmed?

Waitlists for out-of-stock items

Airloq electronic deadbolt

General FAQs

Can you help me troubleshoot an issue with my Airstream?

Which part do I need for ....?

Where can I find the (drain plug, inverter, etc.) on my Airstream?

How often should I replace propane hoses?

I need an Airstream replacement part

Airstream Questions

I want to return something. What are my options?

Returns and Refunds

Will you donate products to our rally?

Will you donate an Airstream Life subscription to our rally?

Rally Donations and Free Products

Sorein Operating Temperatures

What temperatures can Sorein be used in?Updated a month ago

Sorein Operating Temperatures