Can't connect to WiFi and/or EnergyKeeperUpdated a month ago
Initial setup
When configuring the Energy Keeper app with your Sorein Power Station for the first time, keep in mind these important steps:
1. WiFi must be present. The Sorein can't connect to 5 Ghz WiFi, so be sure a 2.4 GHz network is available.
2. The Sorein must be turned on.
3. Your phone must be connected to the Internet via cellular or WiFi, and Bluetooth should be enabled as well.
4. The WiFi indicator on the front panel (top) should be flashing white rapidly. If not, press the "DC 5521" button on the front panel for 5 seconds. This causes the power station to enter setup mode (rapidly flashing WiFi indicator).
5. Restart the Energy Keeper app if it doesn't find the power station in 30 seconds after taking all of the above steps.
After successful setup
Energy Keeper will give you access to additional features of the Sorein Power Station. You can:
- Remotely monitor its level of charge, charging input, and power output.
- Toggle the charging mode between "Superfast" and "Quiet".
- Turn on or off output banks.
- Share access to your Sorein with another person who has the Energy Keeper app.
Troubleshooting connection problems
If the Energy Keeper app doesn't find your Sorein, check these items:
- The Sorein Power Station has connected to WiFi. The white WiFi symbol on the front panel should be on constantly. The power station can't connect with Bluetooth only.
- Your phone has a good Internet connection.
If the app doesn't show your username when it first starts, you can pull down on the main screen to refresh it.
Please note: AIR GEAR does not provide support for Energy Keeper. The app is maintained by a third party and we have no control over its function. We regret that we cannot help troubleshoot connection or software problems beyond this Help Center article.